Eligibility for Refunds

Refunds are applicable under the following conditions:

• The product or service received is defective, damaged, or not as described.
• The refund request is submitted within 7 days of purchase or service delivery.
• Products are unused, unopened, and in their original packaging (where applicable).
• Proof of purchase (invoice or receipt) is provided.

Non-Refundable Items

The following items and services are not eligible for a refund:

• Digital products or downloads that have been accessed or used.
• Services that have been fully rendered or completed.
• Products that have been used, damaged, or altered after delivery.
• Promotional items, bundled offers, or discounted products (unless specified otherwise).
• Customized or personalized products made to order.

Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at support@ayfuture.com with your order number and reason for the refund request.
2. Our team will review your request within 2-3 business days and may request additional information or photos if needed.
3. If approved, you will receive instructions on returning the product (if applicable).
4. Once we receive and inspect the returned item, the refund will be processed within 7-10 business days.

Cancellation Policy

Orders and services can be cancelled before they are processed or dispatched:

• To cancel an order, contact us at support@ayfuture.com immediately.
• Cancellations made before dispatch are eligible for a full refund.
• Refunds for cancelled orders will be processed within 3-5 business days.
• Once an order has been dispatched or a service has begun, cancellation may not be possible.

Partial Refunds

In certain situations, partial refunds may be granted at the discretion of AY Future:

• Products that show signs of minor use or damage.
• Items returned without original packaging or accessories.
• Only some items from a multi-product order are eligible for return.
• Services that were partially completed or utilized.

Exchanges

We accept exchanges for defective or damaged products:

• Contact us within 7 days of receiving your order.
• Provide photos of the defective or damaged item.
• We will arrange for a replacement or exchange at no additional cost.

Shipping Costs

Please note the following regarding shipping and return costs:

• Original shipping charges are non-refundable unless the return is due to our error.
• Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
• We recommend using a trackable shipping service for returns.